A barista at the counter next to a KantaPass poster
Guide

From a published card to your first regular.

The steps between setting up KantaPass and the first customer who comes back. Ten minutes at the till, nothing technical.

Put up your poster

Customers find your card only through the QR poster.

  1. 1

    Print it

    A4 by the till, A5 on the tables. Posters is in your dashboard menu.

  2. 2

    Place it where people wait

    Next to the card reader or the menu, at eye level.

  3. 3

    Test it once

    Scan it with your own phone so you know what the customer sees.

How a customer joins

No app to download, no form to fill at the counter.

  1. 1

    Scan

    The customer points their camera at the poster.

  2. 2

    Join

    They enter their name and email once and get the card in Apple or Google Wallet.

  3. 3

    First stamp

    Joining at the till is stamp one. From now on the card lives in their wallet.

How staff stamp

In staff mode only your team adds stamps.

  1. 1

    Sign in on your phone

    Every staff member signs in with their own login and opens Scan.

  2. 2

    Scan the customer’s card

    The customer shows the card from their wallet. One scan, one stamp.

  3. 3

    Hand over the reward

    When the card is full, the same scan shows Redeem. Tap it, and the card starts again.

Switch between staff and self-stamping in Settings at any time.

Self-stamping at the table

In self mode the customer stamps by scanning the poster.

  1. 1

    The customer scans the poster

    Each visit, one scan of the poster adds a stamp.

  2. 2

    Location keeps it honest

    A stamp only lands near your business, and only once per visit.

  3. 3

    Rewards are confirmed by you

    A full card asks your staff to confirm the reward with a scan.

Send your first message

Everyone with your card can get a short message on their lock screen.

  1. 1

    Open Messages

    Write two lines. A welcome offer works well as the first one.

  2. 2

    Pick who gets it

    Everyone, the regulars only, or the ones who have not been in for a while.

  3. 3

    Send or schedule

    Send it now or pick a time. Two a week is plenty.

Reading the dashboard

The home page shows what happened this week.

  1. 1

    Customers

    Who has joined, how often they come, who is slipping away.

  2. 2

    Analytics

    Stamps and rewards over time, by location.

  3. 3

    Settings

    Stamp mode, how many stamps a reward takes, the pause between stamps.