
From a published card
to your first regular.
The steps between setting up KantaPass and the first customer who comes back. Ten minutes at the till, nothing technical.
Put up your poster
Customers find your card only through the QR poster.
- 1
Print it
A4 by the till, A5 on the tables. Posters is in your dashboard menu.
- 2
Place it where people wait
Next to the card reader or the menu, at eye level.
- 3
Test it once
Scan it with your own phone so you know what the customer sees.
How a customer joins
No app to download, no form to fill at the counter.
- 1
Scan
The customer points their camera at the poster.
- 2
Join
They enter their name and email once and get the card in Apple or Google Wallet.
- 3
First stamp
Joining at the till is stamp one. From now on the card lives in their wallet.
How staff stamp
In staff mode only your team adds stamps.
- 1
Sign in on your phone
Every staff member signs in with their own login and opens Scan.
- 2
Scan the customer’s card
The customer shows the card from their wallet. One scan, one stamp.
- 3
Hand over the reward
When the card is full, the same scan shows Redeem. Tap it, and the card starts again.
Switch between staff and self-stamping in Settings at any time.
Self-stamping at the table
In self mode the customer stamps by scanning the poster.
- 1
The customer scans the poster
Each visit, one scan of the poster adds a stamp.
- 2
Location keeps it honest
A stamp only lands near your business, and only once per visit.
- 3
Rewards are confirmed by you
A full card asks your staff to confirm the reward with a scan.
Send your first message
Everyone with your card can get a short message on their lock screen.
- 1
Open Messages
Write two lines. A welcome offer works well as the first one.
- 2
Pick who gets it
Everyone, the regulars only, or the ones who have not been in for a while.
- 3
Send or schedule
Send it now or pick a time. Two a week is plenty.
Reading the dashboard
The home page shows what happened this week.
- 1
Customers
Who has joined, how often they come, who is slipping away.
- 2
Analytics
Stamps and rewards over time, by location.
- 3
Settings
Stamp mode, how many stamps a reward takes, the pause between stamps.