Legal
Customer Terms of Service
Last updated: September 22, 2026
What this covers
KantaPass is the service businesses use to run their loyalty programs. When you join a card, you are joining the loyalty program of the business whose QR code you scanned. That business decides the reward, the number of stamps and the conditions, and it is responsible for providing the reward. KantaPass provides the technology that makes the card, the stamps and any wallet pass work.
Joining and your card
Joining is free and requires no app and no user account. You give your first name and email address, and you may give your phone number and your date of birth if you want to. The card is personal to you. One email address creates one card per business, and if you join again with the same address we open your existing card instead of creating a new one. If the business offers Bring a friend, your card gets a share code, and we record when a friend joins with it.
Stamps and rewards
A stamp is recorded when you scan the business QR code on the premises. Your location is checked once at the moment of the scan to confirm you are there, and it is not used to track you. There is a short pause between consecutive stamps so that one visit means one stamp. When you have enough stamps, you show your code at the counter and staff redeem the reward. Stamps and rewards have no cash value, cannot be exchanged for money and cannot be transferred to another person.
If the program changes or ends
The loyalty program belongs to the business. It may change the reward or end the program, in which case stamps you have not yet used may expire. That is the business decision, and questions about the reward are best asked directly at the business. We will announce material changes to our own service on this page.
Email, messages and marketing
Your email address is used to recover your card if your browser forgets it or you change device. Marketing messages are a separate choice: you receive them only if you tick the marketing box, and you can withdraw that permission at any time from the unsubscribe link in a message or by contacting us. Leaving the program does not require withdrawing marketing permission, and withdrawing marketing permission does not remove your card.
Wallet pass
You can add the card to Apple Wallet or Google Wallet if you want to. The pass updates as you collect stamps and shows your first name, the business name and where your card stands. You can delete the pass from your phone at any time. Deleting it does not delete your card or your stamps, and you can add it back by scanning again.
Your data and your rights
We process your personal data in line with our privacy policy, and data is stored in the EU. The business owner and the people they authorise can see their loyalty customers. Counter staff cannot see the customer list, only whether a redemption succeeded. You have the right to access, correct and delete your data. After a deletion request your name, email address, phone number, birthday and your card’s share code are removed and your card stops working.
Using the service properly
You agree to use the card honestly. Collecting stamps without a real visit, using another person card, and misusing the service or the QR codes are not allowed. A card may be closed in case of misuse. The service is provided as it is, and we do not guarantee that it will be uninterrupted.
Changes to these terms and contact
We may update these terms. Updated terms take effect when they are published on this page, and the date is shown at the top. Questions about these terms can be sent to hello@kantapass.com. Questions about the reward itself are best asked directly at the business.